Job Title: Operations Coordinator
Grade: Senior Professional | Date Developed: July 2020
Date Reviewed: March 2025 |
| Reports to: Contract Manager | Approved: ___________________________
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| Job Purpose: Operations Coordinator 1 will be responsible for ensuring that the primary revenue source generated by Kenson is accurately accounted for, and for developing and maintaining positive working relationships with all stakeholders. The coordinator achieves these objectives by working independently in the field overseeing and coordinating multiple projects within a fast-paced environment and ensuring that clients’ needs are met. |
Accountabilities:- Effective and cost-effective management of personnel
- Efficient scheduling of jobs
| - Tools and equipment under his/her charge.
- Training and development of people resources
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Role Specific Key Performance Indicators – Key Metrics:- Achieve monthly revenue projects through data accuracy of time tickets
- Prepare and submit reports e.g. payroll and invoicing, by the 5th working day of each month
- Positive customer relations through inter alia, weekly site visits at a minimum
- 100% adherence to terms and conditions of contracts
- Client issues under contract addressed within times stipulated in the contract.
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Summary Decision Rights:- Add or remove people resources as deemed necessary.
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Role Specific Work Processes and Standards:1. Technical Skills- Proficiency in using operational software and tools, such as Microsoft Office Suite (Word, Excel :{Pivot tables and PowerBi}) and scheduling systems.
- Familiarity with industry-specific systems (e.g., Jobutrax, SAP, Maximo, or similar tools) for inventory and resource management.
- Strong knowledge of HSE practices and regulations, including PPE requirements and compliance standards.
2. Communication and Interpersonal Skills- Excellent written and verbal communication skills to interact with clients, employees, and stakeholders effectively.
- Strong interpersonal skills to build and maintain relationships with clients, employees, and team members.
3. Organizational and Problem-Solving Skills- Exceptional organizational skills to manage rosters, schedules, and operational priorities.
- Strong analytical and problem-solving abilities to address and resolve issues promptly.
4. Leadership and Team Management- Ability to lead and guide field employees to meet operational goals and ensure compliance with standards.
- Experience in team coordination, mentoring, and providing constructive feedback.
5. Field Readiness- Willingness and ability to visit field sites regularly, including offshore, land, and midstream facilities.
- Physically fit to conduct inspections and assessments in varying environmental conditions.
6. Core Competencies- Attention to detail to ensure accuracy in reports, rosters, and compliance documentation.
- Multitasking skills to handle multiple projects and responsibilities simultaneously.
- Proactive mindset with the ability to identify potential risks and implement preventative measures.
7. Compliance Knowledge- In-depth understanding of industry regulations and standards, including local, regional, and international HSE requirements.
- Knowledge of Kenson Operational Services’ policies, procedures, and client-specific operational guidelines.
8. Additional Requirements- Valid driver’s license and ability to travel to client facilities and job sites as required.
- Flexibility to work extended hours or shifts based on operational needs.
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Qualifications and Experience:- Minimum requirement of a National Technician Diploma in Electrical, Mechanical or Instrumentation crafts and 5 O’levels including Mathematics and English
- Minimum 5 Years’ Work Experience in a Supervisory position, preferably in the oil and gas, energy or industrial services sector.
- Computer Literacy (MS Office Suite) Excel Spreadsheet desirable
- Proven experience in supervising/coordinating/ planning field operations and liaising with clients and employees
- A suitable combination of education, experience and training may be considered.
Competencies and Knowledge
Must be able to work in a team environment and lead and coach team members. - Good Negotiation skills (Customer relations and client management
- Able to efficiently coordinate a number of projects simultaneously
- Demonstrated ability to work well under pressure
- Able to work with all levels of the organisation
- Demonstrates initiative and problem-solving skills
- Contributes to the successful completion of project initiatives
- Proficient with Microsoft Office Suite or related software.
- Integrity and ethics
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Interfaces and Key Meetings:- Reports to the Manager Contracts.
- Interfaces with Human Resources, Finance and Payroll.
- Interfaces with external stakeholders, suppliers, and other legislative bodies.
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